Terms and conditions

By using the Booklify services you agree to our terms and conditions

These terms and conditions may change from time to time and the updated verision is always available from www.booklify.co.za

Definitions:

Booklify services or the platform is a system provided by Booklify that allows companies to better manage their appointments and other business functionalities. The Booklify system can be hosted under a number of domains or variants of booklify.co.za for example me.booklify.co.za and other names that offer the same services.

Company, Service provider or user company or person that provides services, sells services like optometrists, doctors etc and uses the Booklify system to accept bookings online, send notifications, receive online payments and do other business functions that assists their service business.

Client/s or service consumers clients can be any type of person that books an appointment with a service provider that has a user account with Booklify. This can for example be patient, student, or client.

User account when a company signs up with Booklify, they get a user account with Booklify. This account can be used to register service providers, services and do other business related things as advertised by Booklify.


If you use the Booklify system or related sites, you agree that you will not:

  • Violate any laws, third party rights or our policies,
  • Use our sites and tools if you are not able to form legally binding contracts, or under the age of 18.
  • Fail to deliver paid services ordered from you, unless the buyer gets a refund or can get similar or same service at a different time and date agreed by both parties.
  • Post false, inaccurate, misleading, defamatory, libelous content (including personal information) or use the service and site for link building purposes.
  • Distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes.
  • Distribute viruses or any other technologies that may harm any visitors of the site.
  • Harvest or otherwise collect information about users, including email addresses, credit cards without their consent.

You should treat all client data with respect and appropriate privacy.

Users of the Booklify system can use intake forms to get additional information from clients. Please take care NOT to use the intake form to accept delicate personal or financial information. This information is not stored encrypted on servers and should it happen that there is a break in into Booklify servers, this information could be exposed.

Please report to us problems, policy violations and offensive content. Booklify wants to ensure that images and information used does not infringe the copyright, trademark, or other intellectual property rights of third parties. Please notify our support with the name of associated page if you are the owner of copyright material used on our sites. We will take necessary action if necessary.

Children and minors under 18 years old are NOT allowed to create system accounts with us. If we find out that such accounts have been created they will be deleted. If parents find out that their children have created accounts with us, please send us relevant information with proof about the account creator so it can be deleted.

Client or end-user purchase protection

Booklify does not offer any purchase guarantees concerning client’s payments for appointment bookings or service purchases or other product purchases from service providers. Booklify offers service providers a way to sell their services, and buyers, clients, patients a method to book these services. Service providers can use our tools to offer their clients to pay for services online. Buyers and service providers share the responsibility for making sure purchases and service orders facilitated by Booklify are in good spirit, rewarding and hassle-free.

We encourage buyers to work with sellers before opening a complaint with Booklify. We take no responsibility for wrongful service orders, services provided by service providers or services not provided by service providers even if they are purchased and paid for.

It is strongly recommended that buyers inform themselves about the service provider before booking with them and before paying online and for the service providers to make sure buyers are for real.

Acceptable use policy and abuse

Booklify is an appointment management system for service providers, and others that need to accept bookings for appointments online, in person or over the telephone. As such the Booklify service is ONLY intended for such usage and other unrelated usage is forbidden.

We reserve rights to remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the spirit of our policies.

We reserve the rights in the case of high volume of bookings to suspend the relevant system momentarily to try to equalize the server load. This can result in some of your users getting a message to try to book again in a few minutes. High load can for example be considered 50 people trying to process a booking with a user account in same 30 seconds. If you need high performance, please contact support@booklify.co.za

Fees and availability

Booklify offers a free trail or evaluation subscription along with a number of paid subscription models designed for different markets. The free service is limited to 30 days or 1 Month and is applicable from date of subscription and successful registration, subsequent billings are done on the first day of the calendar month following your free subscription or 30 days.

Any approved customizations, upgrades or add-on’s done to the standard supplied subscription during the free trial period will be billed separately, please contact our support team for a full list of available add-ons with applicable costs. Add-ons will be billed in-addition monthly with your standard subscription and will attract setup costs.

Booklify reserves the right to review, amend or cancel your monthly subscription anytime during the service or agreement period and will provide a 30 day notice of any due amendments, cancelations or changes – you have the right to cancel your subscription at any time, billing stops at the end of the billing monthly cycle.

All purchases made in the system are final, and are not refunded

IMPORTANT: When the free trial system is upgraded to paid system, it is no longer possible to downgrade it back to the free trial. Users can still upgrade, downgrade and amend between paid subscriptions and add-on’s or alternatively cancel the subscription at any time.

We reserve the rights to limit, suspend, cancel or terminate our service and user accounts at any time. We reserve the right to prohibit access to any content, sites, services, or tools immediately if our policy is not adhered to or if any illegal activity is performed.

We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for more than 4 weeks with no login from account owner and do not have a valid paid subscription.

We reserve the right to modify or discontinue user accounts that are affecting our system with unusual load, or usage that does not comply with our usage policy.

We cannot guarantee continuous or secure access to our sites, services, or tools, and operation of our sites, services, or tools may be interfered with by numerous factors outside of our control, we will always endeavor to keep our services running.

Access, Content and Data

Where a service providers contacts Booklify support or buys a set-up assistance package, request additional customizations they grant access for support agents to their admin interface in their Booklify system to make changes or fix system bugs or issues.

We have no interest in owning or accessing your material or customer data generated and this chapter is not intended to give us any such rights but only to make sure we have the rights to make your material appear on our sites and to allow your clients to book your services.

If you cancel your subscription with us, your material will be deleted from all our databases. Search engines, external providers may however still show your material for unknown time after you stop using our services, and how long they display it is not in our hands

Account, Password and Security

You are responsible for maintaining the confidentiality of the password and access to your account. You are fully responsible for all activities that occur under your password or account. Booklify cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.

Limitation of Liability

Booklify is not responsible for yours or other user’s content or actions. You acknowledge that our system allows anyone to offer their services and for others to make reservations. We are not involved in the actual transaction between buyers and sellers (service providers).

While we may help facilitate the resolution of disputes we have no control over and do not guarantee the quality, safety, or legality of advertised services, the truth or accuracy of user’s content or listings, the ability of sellers to provide services, the ability of buyers to pay for services.

Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services, and tools.

Service provider’s Terms & Conditions and Privacy policy

You understand that as a service provider with a user account with the booklify system you are required to supply your own terms and conditions and privacy policy for your own clients. Such terms & conditions should be supplied to booklify immediately and must feature on your site, you should include both your terms for usage of your service, as well as your Privacy policy for the personal data of your clients. You should also consider publishing your cancellation policy.